Our clients are at the core of everything we do which is why their opinion matters to us. Here at Ridleys Coaches we are fiercely proud of our unparalleled customer service record and we work hard week in and week out to maintain the high standards that we have set in the coach industry. Read on to find out what our clients have said about the service they have received with Ridleys Coaches over the years.
To whom it concerns,
I am emailing to say how impressed I was with the service provided yesterday on our visit to the UCAS Exhibition at the NEC in Birmingham.
The driver (Graziella) was very professional, helpful, friendly and nothing was too much trouble. She delivered us to and from the venue safely and smoothly in a relaxed manner. This enabled staff and students enjoy their visit as all was calm and stress free.
I will be using your services again and will be passing on my positive experience to other members of staff in the school and am sure that they to in turn will be calling on your services in the near future.
Very kind regards
Mrs Lisa Till
Sixth Form Learning Mentor
I would just like to say how pleased that we were with the service that you provided today.
The coaches were very impressive – clean and well maintained and your drivers were polite, professional and very accommodating about pick up arrangements.
I will definitely be using Ridleys again in the future.
Sixth Form Administrator and Learning Mentor
Coundon Court School
I would just like to take this opportunity to make comment on one of Ridleys drivers. On Wednesday 10th May I went to Wolverhampton in one of Ridleys coaches driven by Simon Markham. I would like to pass on my thanks, his driving was excellent, very smooth, he was extremely well presented as was the coach and I would recommend without hesitation your company
Would just like to say a massive thanks to your coach company and drivers who we had on Sunday. Your drivers were a credit to your company, polite, helpful and nothing was a problem. I would definitely use you again and recommend you.
Thanks for helping the day very special
Cheers mark ?
2nd April 2017
Hi Nigel and all at Ridleys
Just to thank you for an excellent service from beginning to end with the 2 coaches we booked for Wembley.
We had a fantastic day and both Drivers (Paul and Steve) were great and couldnt do enough for us.
We will definitely use Ridleys coaches again.
2nd April 2017
Regarding the trip on 13th March 2017 to Liverpool please see our feedback below:
Ridleys – Nigel was really helpful in planning the trip to meet our tour needs. Usually we book you for our trips from School to a destination and return. This time it was to include the Beatles tour of Liverpool. This action helped keep the cost of the trip down and from a safety point of view meant the students didn’t need to change coaches and we also ‘knew’ the coach company.
Mark (our driver) arrived early with a spotlessly clean coach. He was friendly, helpful, funny and very good with the students. He drove around the Beatles tour (Strawberry Fields, John Lennon and Paul McCartney homes) and dropped us off at our destination and if we had more time there were other parts to see. He picked us up from the Cavern Club which is not the easiest of destinations to get to (neither was Paul McCartney’s home!)
All round a very successful day and enjoyable trip THANK YOU!!!
Heart of England School
Following a trip that our year 4 children when on yesterday to the Sea Life Centre, I had several comments from staff on their return on how lovely the coach driver was. I believe her name was Grazi, they commented that she was very friendly , assisted with a child who used a walking aid, gave the teachers good advice as the best way to walk from the drop off point to the Sea Life Centre and greeted the children on their return to the coach asking if they had had a good day.
Just wanted to let you know and would be grateful if this could be passed on.
St Christophers Primary School
Thank you for your services yesterday when you transported us to Young Voices.
Our teacher was very pleased with how quickly they managed to meet the coach driver and set off on the journey home. This particular trip is always a little stressful for our staff as it finishes late at night and involves so many children from so many schools.
Thank you for helping to make it as stress free as possible.
Assistant School Business Manager
Charter Primary School
I was part of the Scout event, to Cannock Chase on the Saturday just gone and I wanted to give you some feedback from the other leaders/organisers on the exemplary standard of your Staff and also your coaches.
I travelled was with Simon (ex-Policeman) along with 56, 14-16 year olds and he was first class with us and great fun too.
The leaders all agreed that they were all good natured and some good banter – Credit where credit is due (and I am not known for giving praise easily), you should know that they were great ambassadors for your firm.
Thank you and I will be sure to recommend your business to anyone who asks.
C Scouts Solihull
Yesterday your company took 90 children to Weston-super-Mare from Broad Heath school. Firstly can I say we had a wonderful day and that your drivers were fantastic. Chris, who was the driver on my coach, was great. He cared about the children and did everything he could to make our journey as pleasant as possible. So a massive thanks to them.
Broad Heath Primary School September 2016
We used Ridley’s coaches for the first time yesterday to go from Baddesley Clinton to Chirk Castle. We usually use another local company, but thought we would try a new company this time. The coach was lovely and excellent value for money. Our driver was also great and extremely helpful and friendly. We would definitely book with Ridley’s again for all our volunteer trips in the fututre
Dean & Lisa
Just like to say thanks for the coach, we had such an amazing time. and Wayne our driver was a really nice guy. we all had a good time from the time we set off to coming back.
keep up with the good work.
I just wanted to say thank you so much to you for your services on 14 June. The arrangements were perfect and your driver was a great guy and incredibly thoughtful and helpful. I very much hope we can use your services again.
With best wishes,
Our visit to Stoke on Trent went off very well and Paul the Driver was very good, members were remarking on his smooth driving and his pleasant and helpful manner.
Regards Roy Drayton.
I just wanted to let you know that the teachers provided fantastic feedback from their journey with you on Friday. They said that the coach was lovely and clean, that the driver was very pleasant and helpful, and that the whole journey was very comfortable (which is an achievement taking 57 year 2 children on a long journey!)
Please can you pass this info onto the relevant people
Many thanks, Sarah
Just a quick note to thank you for your help with organising our trip yesterday.
Our driver George was professional, accommodating and very helpful – he was great.
Wouldn’t hesitate in recommending Ridleys to others.
From getting a quote, booking, paying, pick up, trip to Minehead Fri 26th
2016, return journey on Mon 29th, Ridleys were totally friendly, professional, helpful.
The coach journey for a large men’s rugby tour, was enjoyable.
Thankfully driver Dave put in a couple of well needed pit stops.
And had no issues with a noisy, but well behaved group of lads.
Without doubt the journey with Ridleys was the start of a top weekend.
Glad to see Dave on the return pick up, cos he got a well deserved tip.
Would I recommend Ridleys & use them again. Hell, yes.
Booking them already for March 2017, Minehead Revisited
Old Leams 3s. February 2016
Hi Becca, just to say that we had a wonderful weekend, due partly to the weather, but also due to our driver.
Darren was very happy to fit in with us, we had a couple of ‘tweaks’ to the itinerary, and he coped magnificently. He was also where he said he would be when he said he would be.
People also commented favourably about the coach. it was great having space to spread out, as well.
Maybe a trip to Kent next year!
Local Gardening group
Just wanted to drop you an email and thank you and Rob so much for taking us girls to Cheltenham on Friday.
From start to finish you have been amazingly helpful and straightforward (not like the other three companies I dealt with previously!)
Rob was fab on the day too – please pass on my thanks to him.
Take care – we’ll definitely be in touch for the next trip 🙂
Brilliant day…..still sore head! Ouch
Just a quick not to say thanks for sorting and from first contact with you down to the driver (who was the best we have had in the 5 years we have ran these trips) it was a first class service.
Thanks for everything.
Many thanks to Ridleys Coaches for providing a successful trip to Gloucester.
I would be grateful if you could pass on our thanks to your driver as he did go that extra mile to make sure we were outside the Gloucester Quay shopping Centre making for a great day out for all.
I have been asked to contact you to say thank you for the service the class has received today.
The teacher, said the driver couldn’t have been more helpful. He went above and beyond the call of duty and they would like you to pass on their gratitude.
He was fantastic – thank you.
Just wanted to say a big thank you for a fantastic day out, everything was great from start to finish. You will be the first company I ring for future trips out. Thanks again
I just wanted to let you know how happy we have been with the service Ridleys have been providing. Not only are they always so polite and helpful on the phone, but their buses are also on time with the school runs.
Yesterday they stepped in at short notice to drive a large group of students to Marle Hall in Wales and our trip leader commented on how great the driver was during the long drive. Upon arrival he also came down to the school to introduce himself and say where he was parked.
I would just like to thank George your driver for his help and professionalism on our first outing in 4 years, I think he enjoyed himself just as much as the Warwick Corps Of Drums did. Once again a big thank you.
Hi, Staff have asked me to e mail you and say how impressed they are with Ridleys! We had 2 separate trips yesterday and staff had the following comments to make –
– nice to have courteous, helpful drivers that arrived punctually
-74 seaters were clean and spacious and it was refreshing to have ALL seat belts in working order!
We have had some bad experiences with some coach companies in the past, with rude drivers and tatty unkempt coaches with seatbelts that were not working and once, a coach with a leaking roof that soaked everyone every time it went round a corner!
So just to say thank you very much for your continued excellent service and you can be assured we will be continuing to use your company and recommend you to other local schools.
“Just a note to say THANK YOU for all your help and advice regarding booking the coach / arranging pick-ups and drop offs / answering my endless queries etc for our trip to Birmingham dog track last night.
We had a great time, helped by door to door service!
Please say thank you to the driver too for being so obliging.
I would definitely use your service again and would recommend you too.”
Rob and I are finally coming down from the honeymoon high and getting down to business. We’d like to thank you very much indeed for arranging the coach transport for guests to and from our wedding ceremony and reception on 5th May.
We had such good feedback from guests regarding the service Ridleys provided; it was important to us to make the logistics as easy as possible for our friends and family and you allowed us to do just that, and to keep to the timings we had planned. We also much appreciated your own helpfulness and prompt responses throughout the planning stages.
All in all, we will certainly be recommending Ridleys to our friends!Warmest thanks again!
Justine and Rob
A very big thank you to you all for helping our walkers complete their long distance sponsored walk in aid of St. Luke’s Hospice. Everyone at Ridleys has been so helpful and supportive and it was good to know that our walkers were in safe hands – so to speak!
Thanks again to Rob and Dan who got our walkers to places where no other coaches had probably ever been before; I am always astounded at their driving ability. They weren’t phased about any requests and all done with good humour and helpful support which was very much appreciated.
Thank you Jordan for waiting on for our hostel colleagues – I’m afraid our last evening at the hotel did go on a bit – but I don’t think they would have been prepared to walk an extra 2 miles that day so thanks for waiting.
It will take quite a while for all the sponsorship to come in but I shall let you know how much the walk raises for the hospice.
Thank you all again, and I hope the company goes from strength to strength – it deserves to.
Very best wishes
I have been asked to contact you to say thank you for the service the class has received today.
The teacher said the driver couldn’t have been more helpful. He went above and beyond the call of duty and they would like you to pass on their gratitude.
He was fantastic.
I’m just writing to say thank you for the excellent service you have given to our School. We travelled to Warwick Arts Centre on Thursday 13th December and the teacher on that trip asked me to pass on that it was the most stress free coach journey she had ever had in the many years she has been on school trips, as your driver was helpful and nothing was too much trouble, he was punctual and the coach was clean!
We will definitely be contacting you to hire coaches in the future as we have been very impressed with everything from the booking through to the actual journey! (You wouldn’t believe the state of some of the coaches we have hired from other companies, the grumpiness of the drivers and the inflated costs charged!)
Hope you all have a lovely Christmas and we look forward to doing more business with you in 2013. We will recommend Ridleys to the local Schools in our area too!