FAQ

FAQ’s

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  • When setting up the account, who’s name do I put as the account holder?

    Please use the parent’s name and email address as the account holder. When you purchase your pass, it will ask you to add your child’s details. Please do not use your child’s school email address to set up an account. The email filter the school uses blocks all notification to everyone the notification is sent to, not just the one address.

  • How do I log in to the app on my child’s phone?

    Please use the parents account details to login on the child’s phone. This will then display the QR code. There is currently no option to create a ‘child account’ which displays just the pass.

  • How do I know which service to use?

    On going to the website Zeelo.co, search your school and then you can put in your postcode, and it will bring up the stops most local to you.

  • Will you add a stop that is nearer to me?

    No additional stops will be added to the routes this year.

  • When will I receive my pass?

    When you pay in full, the pass will be in your app straight away. If you are paying via a payment plan, on completion of the plan you will receive a promo code to redeem your pass.

  • How do I add followers?

    Please visit the desktop site Zeeride and log in to your account. This will enable you to add a follower. To remove a follower, please email us directly with the name of the account holder and the email address of the follower you would like to remove.

  • Who do I contact?

    Please email us directly and not Zeelo. Zeelo do not have access to the information required to help with any queries. They are the platform we use and not the holders of the information.

  • I am receiving too many emails.

    You can email us and request we remove you from the notifications. This will stop the emails regarding boarding and arriving at school. However please bear in mind it will also stop any notifications regarding changes to the service, for example a stop change due to the mop.

  • I only need a bus pass for the first term, can I purchase a termly pass?

    Unfortunately, we only sell annual passes.

  • Can I pay in cash?

    If you wish to pay in cash, please phone the office to make an appointment.

  • Can I have a refund if I change my mind?

    We do not issue refunds. The only exception to this is if you have a place on our ‘awaiting exam results’ scheme. If you are unsure if you will need a pass in September, for example if you may be moving house or school, please do not purchase a pass unless you accept you will not receive a refund if you do not require the pass. If in any doubt, please wait until nearer the start of the academic year to purchase your pass.

  • My school route is not available on the Awaiting Exam Results form, why?

    If your chosen route is not available, the scheme is at capacity for that service – No laces on the schemes will be added.

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Ridleys Coaches
Stratford Rd, 
Longbridge, 
Warwick CV34 6RA

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